Frequently Asked Questions

1. What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards, bank transfers, and cash on delivery. Choose the option that works best for you during checkout.

2. How can I track my order?
Once your order has shipped, you’ll receive a tracking link via email. You can use this link to monitor your order’s progress until it arrives at your doorstep.

3. What is your return policy?
We offer a hassle-free return policy. If you’re not satisfied with your purchase, you can return it within 30 days for a refund or exchange, provided the item is unused and in its original packaging. Please check our Returns page for more details.

4. How long does delivery take?
Delivery times vary based on your location and the shipping method selected. Typically, orders are delivered within 3-7 business days. You’ll receive an estimated delivery date during checkout.

5. Can I change or cancel my order?
If you need to change or cancel your order, please contact our customer support team as soon as possible. We can accommodate changes if the order hasn’t already been processed.

6. Do you offer international shipping?
Currently, we only ship within Pakistan. We’re working to expand our shipping options, so stay tuned for updates!

7. How can I contact customer support?
You can reach our customer support team via email or through our live chat option on the website. We’re here to help you with any questions or concerns you may have.

8. Do you have a loyalty program?
Yes! We value our customers and offer a loyalty program that rewards you for your purchases. Sign up on our website to start earning points with every order.

9. What if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer support team within 48 hours of delivery. We’ll assist you in resolving the issue promptly.

10. How can I provide feedback or suggestions?
We love hearing from our customers! You can share your feedback or suggestions through our contact form or by emailing us directly. Your input helps us improve and serve you better.

If you have any other questions that aren’t covered here, don’t hesitate to reach out to us. We’re here to help!